General Q&A section
Frequently asked questions answered by our development team

How do I order HD Audio Recorder online?
After you have decided to purchase HD Audio Recorder, go to the product order page and fill in the fields to complete your secure order. We accept all major credit cards.
Once the order is completed you will instantly receive a receipt and a confirmation email with instructions to download and install the full version of HD Audio Recorder. Here's what you will receive with your order.
Which versions of Windows is HD Audio Recorder compatible with?
Fully tried out and tested with Windows XP, Vista, 7. It's now fully compatible with 64-bit versions of XP, Vista, 7. There are no Mac or Linux versions.
Do you provide software updates?
Yes. You receive free minor updates to the software. The application will check automatically and notify you when an update is available.
Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, free updates and free technical support.
Do you provide a CD-ROM copy with HD Audio Recorder?
No. You can only purchase HD Audio Recorder online. You can read more about it in our software’s license agreement.
What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, do not and will not ever sell names to spammers or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your system other than the information required for the products' successful operation.
Will one license be enough for all of my computers?
Personal License:
According to our License agreement, you may use internally one copy of the Licensor Software and Documentation on one computer simultaneously.
Professional License:
You may use 3 copies of the Licensor Software and Documentation on three computers simultaneously.
What is your refund policy?
If for any reason you are not 100% satisfied, just let us know within 30 days of purchase. We will try our best to fix the problem and if it can't be fixed you will get your money back. But please note we do not give refunds for simply changing your mind. We offer a trial version to try before you purchase.
Where is the help file?
Help information is available online, in order to reduce the size of the installer and up to date. See Video manuals.
Do I need to uninstall the old version of HD Audio Recorder when upgrading?
No, you can install newer versions over the top of older versions, without having to uninstall.
Do I need to be an administrator to install HD Audio Recorder?
Yes. You need administrator privileges to install HD Audio Recorder. You do not need to be an administrator to record sound or process your recordings.
What does a trial version offer?
Wavelet Labs provides free trial version of its products. HD Audio Recorder comes with FULL FEATURES, but you are limited to creating recordings with maximum duration of approximately 1 minute 30 seconds.
What do I get by switching from trial to a full License?
The license will entitle you to the following:
* Lifetime long usage of the software.
* Free lifetime minor updates.
* One year free of cost software version upgrade.
* One year long technical support.
Is your online order form secure?
Yes, it is 100% secure. All transactions are made using a SSL connection (128 bytes) provided by Thawte. The data sent from your browser to servers is always encrypted. Servers are certified by McAfee Secure and scanned daily by ScanAlert for known vulnerabilities.
My registration code doesn't work.
Please be sure you enter it as it is. The easiest way to enter your registration code correctly is to copy and paste it to the registration dialog and not type it manually because it's difficult to distinguish the letter "l" (lower case of "L") from "1" (one) and "o" from "0" (zero), etc.
Contact Us:
If you need assistance, feel free to contact our pleasant and qualified support team.
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Manuals:
Check out this library of video guides concerning common usage scenarios.
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